Cancellation Policy

Dear valued customers,

We appreciate you booking with us at serenity massage and skin care! We understand your time is valuable, and in an effort to respect your time and that of our other clients and employees, we require a 24 hour notice to change or cancel your appointment. We understand that things can come up last minute. However, last-minute cancellations or no-show appointment will be charged the full amount of the service. We appreciate your understanding.

*Please Also Note that if you are using a gift-card as a form of payment, and you do not show up to your appointment, or give us 24 hours notice, your gift card will become null and void.

*Please be advised that a transaction fee of 2% will be applied to all payments made through card transactions. However, you have the option to avoid this fee by settling your payment in cash during your scheduled appointment, conducted in person.

Thank you,
The Serenity team